Get the tools and technology you need to delight your customers, differentiate your brand, and drive new revenue – with customer service software from Digitacc. Leverage real-time, contextual customer insights to increase engagement and foster loyalty. Proactively solve issues with predictive capabilities and sentiment analysis. And empower field service reps with mobile access to key information and state-of-the-art data visualization tools.
Give your service reps instant access to real-time, 360-degree customer profiles – including social media content and sentiment – with our customer service software. Collaborate with your team to solve customer issues faster, deliver consistent customer care across all interaction channels, and analyze Big Data to identify new revenue opportunities.
Support all facets of your customer service organization, from contract management to marketing, with help from Digitacc CRM service capabilities.
Take customer service management to a whole new level – leveraging the cloud for unprecedented speed and flexibility – with Digitacc Cloud for Service.
Streamline complex rating and billing processes. Efficiently manage accounting, payments, and collections while optimizing financial care for high customer / transaction volumes.
Optimize your field service operations and reduce service delivery costs with end-to-end, integrated processes that boost efficiency.
Increase your service efficiency with accurate demand forecasting, better workforce shift scheduling, and mobile workforce management.
